| Job description: | Role Job Description To lead and manage the estate wide food & beverage department to ensure the delivery of
exceptional five-star customer services and experiences for members, guests and visitors.
This hands-on service and management role will coordinate and lead the food and beverage team
across the resort. Focused on restaurant, bars and dining service standards at the clubhouse and
MacLeod House & Lodge hotel, this position will lead the inter-departmental communications,
planning and delivery.
This role is an on the floor appointment, leading and serving with the team on a daily basis. Contract: Permanent, Full-time
Reports to: Executive Vice President and Head of Resort Sales & Hotel Accommodation Key Duties & Responsibilities:
¨ Day-to-day management of all food and beverage services
¨ Manage, train and lead the food & beverage teams
¨ Cross train resort service staff and other team members for the benefit of the wider
operations
¨ Support head chef and the culinary team on menu development and implementation
¨ Oversee and manage team rotas, time sheets, cost control and other measures
¨ Work closely with department managers to optimise operational efficiencies and improve
services
¨ Oversee, implement, and review all SOPs to maximise revenues and ensure smooth service
delivery
¨ Maintain set-up standards for Grab & Go, residents dining, in-room dining and breakfast
stations
¨ Oversee and manage supplier agreements and stock
¨ Manage all operational equipment, inventories and procurement
¨ Develop and implementing appropriate staff training and upselling skills training
Trump International, Scotland, Menie Estate, Balmedie, Aberdeenshire, Scotland AB23 8YE
¨ Run all hospitality events and functions on property
¨ Liaise and manage third party catering providers when required
¨ Identify and develop value added products and services to enhance the guest experience
¨ Ensure premises licenses are updated and relevant safety regulations are maintained at all
times
¨ Any other duties required by senior management Qualifying Criteria:
¨ At least 3 years relevant management experience, ideally in a four or five-star environment
¨ Demonstrable passion for customer service and delivering first-class guest experiences
¨ Excellent communication and organisational skills
¨ Proven ability to lead, train and manage a team
¨ High standard of personal presentation and meticulous eye for detail
¨ Ability to multitask and work in a busy, fast-paced, customer-facing environment
¨ Positive and flexible approach to work including weekend and evening shifts
¨ Relevant food and drink training and certifications
¨ Full, clean, driving licence |
